Frequently Asked Questions

The choice primarily depends on your product rigidity, desired cycle speed, and carton aesthetic. Top-load pick-and-place packers are ideal for flexible pouches, fragile bottles, and multi-tier packing into standard RSC cartons. Wrap-around systems provide high-speed continuous folding (up to 60 cpm) around rigid containers (cans, cartons, cartons), offering tighter box wraps and lower corrugated board material costs.

Yes, 100%. We standardize on tier-1 global brands. You can freely specify your preferred motion and control hardware, including Siemens S7-1500, Rockwell Allen-Bradley, Omron, Schneider Electric, and SMC/Festo pneumatics, ensuring seamless spare-parts alignment with your existing plant infrastructure.

We offer two tiers of testing: Option 1 (Solution Evaluation) requires 1 product case plus 3 unused sample cartons for kinematic validation and speed estimation. Option 2 (Full Running Stability Test) requires approximately 100 cartons to conduct sustained 4–5 cartons/minute continuous line trials before factory acceptance sign-off.

Yes. Shipping heavy corrugated cartons internationally can be cost-prohibitive. You only need to ship the primary product containers to our lab; our engineering team can custom-produce or source matching corrugated cartons directly within China at domestic cost, or receive cartons directly from your domestic suppliers.

Yes. Every product geometry is unique. Our in-house machining department fabricates custom mechanical clamps, multi-zone vacuum suction grids, magnetic toolings, and soft-contact silicone grippers to eliminate product marring, handling everything from tapered bottles to nested snack tubs.

Absolutely. We specialize in compact footprints. We can engineer vertical 90° infeed elevators, reverse-feed carton magazines, and integrated top-load packing cells with combined robotic palletizers to fit within confined ceiling clearances and tight bay spacings.

Standard automatic case packers and palletizers typically require 30 to 45 calendar days. Complex bespoke lines incorporating vision inspection or multi-infeed merges require 45 to 60 days. All orders include a binding Gantt schedule shared during project kickoff.

Before crating, every machine runs a multi-hour dry cycle and full-load physical material test. Clients are welcome to attend on-site at our 10,000㎡ manufacturing campus or participate via multi-angle live video streaming. Full electrical I/O logs, CE safety audit certificates, and test video logs are provided before balance payment.

We provide 24/7 direct remote engineering support via secure VPN gateway directly into the machine PLC. Standard wear parts and critical electrical spares are dispatched via DHL/FedEx priority air courier within 24 hours from our centralized automated inventory.